Privacy Policy
PRIVACY POLICY
Elk Consulting LLC
Last Updated: August 7, 2025
1. INTRODUCTION
Elk Consulting LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our consulting services, or subscribe to our messaging programs.
By accessing our services or providing us with your personal information, you consent to the practices described in this policy.
2. INFORMATION WE COLLECT
We may collect information about you in a variety of ways. The information we may collect includes:
A. Personal Data
Personally identifiable information, such as your name, shipping address, email address, and mobile telephone number, that you voluntarily give to us when you register with the website, book a consultation, or sign up for our SMS updates.
B. Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange, or request information about our services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor (e.g., Stripe, Square).
C. Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you to:
Schedule and manage wine consulting appointments and cellar assessments.
Process payments and refunds.
Send you a confirmation email or SMS regarding your booking.
Send you SMS/text messages regarding appointment reminders, service updates, and marketing promotions (subject to your explicit opt-in).
Respond to customer service requests.
Monitor and analyze usage and trends to improve your experience with the website.
4. SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
A. Opt-In
By providing your mobile phone number to us, you are explicitly opting into our SMS/MMS messaging program. You agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders, appointment reminders, new service announcements) from Elk Consulting LLC at the cell number used when signing up. Consent is not a condition of any purchase.
B. Message and Data Rates
Message and data rates may apply to any messages sent by us or to us.
C. Frequency
Message frequency varies.
D. Opt-Out
You can opt out of receiving SMS/MMS messages from us at any time. To stop receiving messages, reply with the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive a final confirmation message confirming your decision to opt out.
E. Help
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
5. SHARING OF INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
A. Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
B. Legal Obligations
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
C. NO SHARING OF MOBILE NUMBERS FOR MARKETING
Crucial Compliance Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Clarification: This means that while we use a third-party provider (like Twilio or Klaviyo) to send the message, we do not sell, rent, or trade your phone number to other companies for them to market their products to you.
6. SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. POLICY FOR CHILDREN (AGE RESTRICTION)
Elk Consulting LLC operates within the wine and alcohol industry. Our services are intended only for users who are 21 years of age or older. We do not knowingly solicit information from or market to children under the age of 21. If we become aware that we have collected data from anyone under the age of 21, we will delete that data immediately.
8. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a resident of California, you are granted specific rights regarding access to your personal information.
Right to Know: You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information.
Right to Delete: You may request that we delete personal information we collected from you.
Right to Opt-Out: As stated in Section 5, we do not sell your mobile data.
To exercise any of these rights, please contact us at the information provided below.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Elk Consulting LLC
487 NE 189th St
Miami, FL 33179, United States
[email protected]
954-497-9834
Frequently Asked Questions
I have a cellar, but it is unorganized. Do you work with existing collections?
That is our specialty. We inventory, appraise, and reorganize your current stock. We also implement digital tracking systems so you always know exactly what you have and when it enters its peak drinking window.
What size events do you handle?
We tailor the experience to the room. We manage everything from intimate in-home pairing dinners for couples to large-scale corporate educational seminars and team-building tastings.
How quickly will my restaurant see results from your training?
Immediate confidence, long-term profit. Our training empowers staff to move beyond "red or white" and tell compelling stories about the wine. Most clients see an increase in check averages within the first month of our program.
Do you collaborate with our Executive Chef?
Yes. For hospitality clients and private dinners, we believe the food and wine must be in conversation. We work directly with your culinary team to taste dishes and select pairings that elevate the specific flavor profiles of the menu.
Can you help with corporate gifting?
Absolutely. We help businesses move beyond generic grocery store bottles. We curate thoughtful gifting lists that impress clients and partners, complete with tasting notes and provenance cards to add value to the gesture.
Do I need to have a high-tech cellar for you to manage my collection?
Not at all. While we can advise on building temperature-controlled spaces, we also help clients manage off-site storage or organize simple home setups. The goal is preserving the wine’s integrity, regardless of the facility's size.